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Terms and Conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the membership packages, publications and services (Products) listed on our website www.tigernation.org (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering or using any Products on or from our site. You should understand that by ordering or using any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order or use any Products from our site.

  1. Information about us

    www.tigernation.org is a site operated by Tiger Nation Limited ("We"). We are registered in England and Wales under company number 7707114 and have our registered office at 20 Chamberlain St, Wells, Somerset, BA5 2PF, UK

  2. Service availability
    1. We accept orders from addresses outside the European Economic Area (EEA) but your Contract with us is governed by English law (see condition 21 below).

  3. Your status

    By placing an order through our site, you warrant that:

    1. you are legally capable of entering into binding contracts; and

    2. you are at least 18 years old;

  4. How the contract is formed between you and us
    1. Where ordering goods - after placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer from you to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a confirmation e-mail. (Acceptance Confirmation). The contract between us (Contract) will only be formed when we send you the Acceptance Confirmation. At this point we will have processed your payment and you will be able to access your chosen membership package.

    2. The Contract will relate only to those Products referred to in the Acceptance Confirmation.

  5. Cancellation
    1. You may cancel a Contract

      • In the case of a membership package at any time within 14 days of subscribing and our refunds policy will apply.

      • In the case of goods purchased from us, at any time within seven working days, beginning on the day after you received the goods . In this case, you will receive a refund (less any deductions we in our sole discretion think appropriate where, in the case of goods, the goods are not returned to us in the condition referred to in clause 5.2 below), of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).

    2. To cancel a Contract, you must inform us in writing. You must also return the Products, where they are goods, to us as soon as reasonably practicable, at your own cost, unopened, in the perfect condition in which they were supplied to you and in their original packaging. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    3. This provision does not affect your other statutory rights.

  6. Availability and delivery of products and services

    Your order will be fulfilled, in respect of goods, by the delivery date set out in the Acceptance Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Acceptance Confirmation, unless there are exceptional circumstances and in respect of services, just so soon as you are able to access them.

  7. Risk and title
    1. Products which are goods will be your responsibility from the time of delivery.

    2. Ownership of such Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

  8. Price and payment
    1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

    2. Product prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

    3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.

    4. Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our delivery procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

    5. If the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

    6. Payment for all Products must be made by credit or debit card at the time that you place an order.

  9. Our refunds policy
    1. If you return a Product to us:

      1. because you have cancelled the Contract between us within the cooling-off period (see clause 5 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product (less any deductions we in our sole discretion think appropriate where the Products, if goods, are not returned to us in the condition referred to in clause 5.2 above), and any applicable delivery charges. Where goods are concerned, you will be responsible for the cost of returning the item to us.

      2. for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that, where it comprises goods, the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

    2. We will usually refund any money we receive from you within 30 days of receiving your cancellation request providing it is in accordance with the provisions for refund eligibility described in the Cancellation Policy. The refund will usually be made using the same method you originally used to make your purchase/booking.

  10. Warranty
    1. All implied terms are excluded to the fullest extent permitted by law.

      For the avoidance of doubt, whilst we have used reasonable efforts to ensure the accuracy of the information produced using our ID Software in the identifcation of tigers, we do not warrant that any image will be identified accurately or at all [whether an image uploaded by us or by a third party].

  11. Our liability
    1. Subject to clause 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 12.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

    2. Subject to clause 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

      1. loss of income or revenue;

      2. loss of business;

      3. loss of profits;

      4. loss of anticipated savings;

      5. loss of data; or

      6. waste of management or office time.

      However, this clause 12.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 12.2.

    3. Nothing in this agreement excludes or limits our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

      4. defective products under the Consumer Protection Act 1987; or

      5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

  12. Import duty
    1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

  13. Written communications

    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  14. Notices

    All notices given by you to us must be given to us by post to our registered office address or at info@tigernation.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a notice placed on our website the fact of its posting, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

  15. Transfer of rights and obligations
    1. The contract between you and us is binding on you and us and on our respective successors and assignees.

    2. You may not transfer, assign, charge or otherwise dispose of our agreement, or any of your rights or obligations arising under it, without our prior written consent.

    3. We may transfer, assign, charge, sub-contract or otherwise dispose of our agreement, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  16. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our agreement with you that is caused by events outside our reasonable control (Force Majeure Event).

    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

      1. strikes, lock-outs or other industrial action;

      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      5. impossibility of the use of public or private telecommunications networks;

      6. the acts, decrees, legislation, regulations or restrictions of any government; and

      7. pandemic or epidemic.

    3. Our performance under this agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

  17. Waiver
    1. If we fail, at any time during the term of our agreement, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

    2. A waiver by us of any default will not constitute a waiver of any subsequent default.

    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.

  18. Severability

    If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  19. Entire agreement
    1. These terms and condition, the terms and conditions for use of this site and any document expressly referred to in either set of terms and conditions constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

    2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

    3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

    4. Nothing in this clause limits or excludes any liability for fraud.

  20. Our right to vary these terms and conditions
    1. We have the right to revise and amend these terms and conditions from time to time.

    2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products or 14 days of the date of the Acceptance Confirmation).

  21. Law and jurisdiction

    Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

  22. Third party rights

    A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

  23. Version[1] 17th January 2012

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